FF News Logo
Sunday, April 19, 2026
Consensus x FFNews

Breaking News

InsurTech NY: General Magic on How AI Text Agents Are Cutting Insurance Quote Time NOTO: Why AI Fraud Prevention Needs Human Interaction to Beat the ‘Tick in the Box’ Mentality MPE 2026: Mastercard and Deutsche Bank on Reducing Complexity for Merchants InsurTech NY: QuickFacts on Broker Data Houston Fraley on Why Security Is the Foundation of Trust in FinTech Fintech Meetup 2026: What Brings You to Fintech Meetup This Year? Pay360 2026: Why Are People Attending Pay360 2026? Finastra: Balancing Innovation and Trust in Payments NatWest Group to Expand Scope of Financial Education Into UK Workplaces to Help Address Confidence Gap Guidewire Launches ProNavigator, Embedding Expert AI Insights into Insurance Workflows Kin Launches Direct-to-Consumer Home Insurance in Oklahoma Slash Achieves Unicorn Status Following $100m Series C Fundraise City of San Diego Selects Klear.ai in a Highly Competitive Process to Modernize Risk Management Operations BingX Renews Chelsea FC Partnership, Bolstering Leadership in Global Sports Strategy Alkami to Expand GenAI Capabilities with the Launch of Alkami Code Studio

May 10 2016

Customer-Centric Banks Will Rule!

Share this post:

Share on LinkedIn Share on WhatsApp

The digital disruption that is currently upending established business models across the board has now started to upend banking.

Interaction has shifted from the traditional face-to-face, branch-based approached which relied on cash and tellers towards more digital channels, even though at it’s heart, the industry still offers savings and loans.

Retail banks are approaching these challenges with a few strategies. These include patching legacy IT systems and maintaining a hybrid approach. Other fresh entrants no facilitate and propel the provision of digital services through multiple channels to evolving client needs. All the while, other groups have ditched branches and embrace digital-only models.

Despite the difference in approaches they all share the goal of creating seamless services at a low cost while retaining loyalty. Not only this but they’re all aware that providing customers with the experience-rich banking alongside them is essential for success.

However it is essential that banks reinvent their management of core IT systems and to liberate front-end functions like marketing, sales and other communication services. The omnichannel will be pivotal for the future of banking.

The white paper, written by Ben Robinson from Temenos, details how the new, connected command-centre approach to banking works by switching the focus to the demands of customers from the current transaction model.

[button link=”https://ffnews.com/wp-content/uploads/2016/05/digital_engagement_customer_intamacy_wp1605-f.pdf” newwindow=”yes”] Click here to view or download the whitepaper[/button]

  1. InsurTech NY: General Magic on How AI Text Agents Are Cutting Insurance Quote Time

    Insurtech

     Read more
  2. NOTO: Why AI Fraud Prevention Needs Human Interaction to Beat the ‘Tick in the Box’ Mentality

    Fintech TV

     Read more
  3. MPE 2026: Mastercard and Deutsche Bank on Reducing Complexity for Merchants

    Event Videos 2026

     Read more
  4. InsurTech NY: QuickFacts on Broker Data

    Insurtech

     Read more
  5. Houston Fraley on Why Security Is the Foundation of Trust in FinTech

    Thought Leadership

     Read more
Operational Resilience Amsterdam x FFNews