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EXCLUSIVE: “Passion Project” – Brice van de Walle, Mastercard in ‘The Fintech Magazine’ FreedomPay Drives Global Merchant Innovation FIS Brings AI-Powered Advancements to Seamless, Personalized Digital Banking Experiences Citi Ventures Invests in BVNK to Power the Next Generation of Financial Infrastructure Nearly Two-Thirds of Global Retailers Say Payment Method Flexibility Drives Revenue Growth, ACI Worldwide Survey Finds Ipswich Town Selects IFX Payments as an Elite Partner Baghdadi Capital Group Selects nCino to Power Global Growth and Expansion Strategy Zilch Unveils Intelligent Commerce & Zilch Pay to Power Next Phase of Rapid Growth Splitit Launches Partner Program to Power Installments for Agentic Commerce Keyrails Chooses Flagright to Power Real‑Time Transaction Monitoring and AML Screening Socotra Launches Agentic AI for Insurance Product Configuration iBanFirst Launches iBanPay, Its New AI Assistant to the UK NatWest Strengthens Support for UK Innovation Economy With Key Strategic Hires Moto and NCR Atleos Extend Collaboration, Expanding Self-Service Cash Access U.S. Bank Selected to Provide Custody Services for Reserves Backing Payment Stablecoins From Anchorage Digital Bank

May 10 2016

Customer-Centric Banks Will Rule!

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The digital disruption that is currently upending established business models across the board has now started to upend banking.

Interaction has shifted from the traditional face-to-face, branch-based approached which relied on cash and tellers towards more digital channels, even though at it’s heart, the industry still offers savings and loans.

Retail banks are approaching these challenges with a few strategies. These include patching legacy IT systems and maintaining a hybrid approach. Other fresh entrants no facilitate and propel the provision of digital services through multiple channels to evolving client needs. All the while, other groups have ditched branches and embrace digital-only models.

Despite the difference in approaches they all share the goal of creating seamless services at a low cost while retaining loyalty. Not only this but they’re all aware that providing customers with the experience-rich banking alongside them is essential for success.

However it is essential that banks reinvent their management of core IT systems and to liberate front-end functions like marketing, sales and other communication services. The omnichannel will be pivotal for the future of banking.

The white paper, written by Ben Robinson from Temenos, details how the new, connected command-centre approach to banking works by switching the focus to the demands of customers from the current transaction model.

[button link=”https://ffnews.com/wp-content/uploads/2016/05/digital_engagement_customer_intamacy_wp1605-f.pdf” newwindow=”yes”] Click here to view or download the whitepaper[/button]

  1. EXCLUSIVE: “Passion Project” – Brice van de Walle, Mastercard in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
  2. FreedomPay Drives Global Merchant Innovation

    Event Videos

     Read more
  3. FIS Brings AI-Powered Advancements to Seamless, Personalized Digital Banking Experiences

    Fintech

     Read more
  4. Citi Ventures Invests in BVNK to Power the Next Generation of Financial Infrastructure

    Funding

     Read more
  5. Nearly Two-Thirds of Global Retailers Say Payment Method Flexibility Drives Revenue Growth, ACI Worldwide Survey Finds

    News

     Read more
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