ConnectOne Bank Selects nCino to Support Multiple Lines of Business

High tech community bank adopts nCino’s cloud-based platform to streamline lending, account opening and client engagement

nCino announced that ConnectOne Bank, a top U.S. community bank with $4.7 billion in assets, has selected its Bank Operating System to boost speed and transparency across multiple areas of the institution, including account opening and lending process and portfolio management.

ConnectOne has been in high-growth mode since it was founded in 2005, and continues to invest in its people, infrastructure and technology. To support the bank’s best-in-class efficiency metrics and simultaneously advance its excellent client reputation, ConnectOne selected nCino to enhance performance, support future growth and offer its clients the latest technology to meet their evolving needs. With nCino’s Bank Operating System, ConnectOne is gaining a single, secure cloud-based platform, built on Salesforce.com, that combines customer relationship management (CRM), loan origination, account opening, workflow, enterprise content management, business process management, digital engagement and instant reporting.

“Here at ConnectOne, we filter our decisions through the ‘3X’ rule, meaning we ask ourselves ‘if our bank was three times the size it is today, would our technologies still meet the needs of both employees and clients?’” explained Frank Sorrentino, chairman and CEO of ConnectOne Bank. “As a technology-forward bank, we’ve always believed in investing in tools that help us improve processes to better serve our clients as they grow, and we found a natural fit with nCino. By leveraging the platform, we expect to streamline workflows and offer more tools and flexibility to our employees, allowing us to scale with confidence while building a frictionless client experience.”

By replacing several point solutions with an automated, centralized digital platform, ConnectOne will be able to close commercial and consumer loans with more speed and efficiency than ever before. The bank and its borrowers will also gain new transparency by leveraging nCino’s Customer Portal, an interactive two-way gateway that allows customers to easily track their loan’s status, securely upload documents and communicate on demand with ConnectOne employees. This visibility adds a new level of convenience and trust to the overall borrowing experience.

The Bank Operating System will also streamline account opening for ConnectOne by incorporating automation into the process, reducing paperwork and shortening overall account opening time.

“ConnectOne has a track record of making strategic decisions that position it well for successful growth, and its selection of nCino is no exception,” explained Pierre Naudé, CEO of nCino. “With nCino, ConnectOne is forgoing siloed systems in favor of a single platform to increase efficiency and drive transparency across its institution.”