Cincinnati Bell Implements FinancialForce PSA for Project Management

FinancialForce today announced that Cincinnati Bell Inc. is now live on FinancialForce Professional Services Automation (PSA), with 1,400 employees already achieving time savings and productivity gains from the app. The majority of these users work remotely and are using FinancialForce for instant on-the-go time and expense entry.

FinancialForce’s Enterprise Resource Planning solution enables customers like Cincinnati Bell to take advantage of multiple benefits:

• Remote employees can update their hours in real time without having to log on to the company network or access a Virtual Private Network.

• Managers can be strategic, efficient, and accurate when assigning projects to employees in the field.

• The platform supports automated, robust, and continually updated customer data entry across the board.

Cincinnati Bell depends on a collaborative and connected workforce to support its customers throughout Greater Cincinnati. FinancialForce’s flexible, cloud-based PSA solution compliments Cincinnati Bell’s mission to provide world-class customer service.

“FinancialForce is helping us make fast decisions, and helping our employees maximize their time,” said Kevin Murray, Senior Vice President and Chief Information Officer at Cincinnati Bell. “We expect our utilization to increase and are looking forward to exploring how FinancialForce can help us streamline processes further, better serve customers, and grow as a company.”