Central Insurance Selects One Inc’s ClaimsPay® to Achieve Seamless Two-Way Payments Platform
One Inc, the leading payments network for the insurance industry, announced today that Ohio-based property and casualty carrier, Central Insurance, has selected One Inc ClaimsPay® to digitize claim payments and synchronize the company’s workflow. Following implementation, Central will deploy One Inc’s full suite of platforms, having onboarded PremiumPay® earlier for inbound payments.
Located in Van Wert, Ohio, the company operates regional offices in Boston, Atlanta, and Dallas, with satellite offices in Columbus and Salt Lake City. The company is a successful property and casualty (P&C) group operating with combined assets totaling over $2 billion. Driven by its commitment to service, quality, and providing superior performance, Central’s goal is to create a seamless, real-time inbound and outbound digital payments experience that better serves its customers.
“We are excited to expand our partnership with One Inc as we digitize and streamline our payment workflows within claims,” said Jessica Pannkuk, Director of Claims Transformation for Central. “Implementing One Inc’s ClaimsPay platform will improve customers’ claims experience by expanding payment options and expediting payments. This partnership will simultaneously increase efficiency for our claims team, allowing our handlers to spend more time proactively working claim files and communicating with customers. We are proud to be a repeat customer and look forward to becoming a full-suite user.”
“Central Insurance is emblematic of the leading regional carriers that are modernizing in partnership with One Inc,” said Ian Drysdale, CEO at One Inc. “Many insurers view claims as a pain-point to leverage digital infrastructure, and rapidly adapt to the ever-changing needs of customers to stay ahead of their competition in an era of disruption for our industry. We could not be happier that a legacy insurance brand like Central Insurance has selected One Inc for both inbound and outbound payments, and we look forward to continuing to grow with them.”