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February 22 2017

Allstate Adds Amazon Alexa Capability

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Insurer helps consumers find an agent, look up insurance bill with cloud-based voice service.

Adding to an already impressive lineup of innovative consumer offerings, Allstate Insurance is releasing a new account specific skill for Alexa.

Now, customers with an Alexa device such as Amazon Echo can ask Alexa – the brains behind Echo – for help finding the due date on their next bill or what the minimum amount due might be. For general consumers, Alexa can assist with locating the nearest Allstate agency office by zip code.

“Allstate has a history of innovation and consumers expect that to continue from us,” says Allstate’s Vice President of Digital and User Experience Roger Tye. “Amazon’s innovation with Alexa provided a great avenue for us to connect with our customers in a delightful way, providing them useful information when, where and how they want it.”

Allstate identified opportunities for customers and consumers to utilize voice assistant capabilities to receive information from a local agent. Customers can enable the Allstate skill from the Skills section of the Amazon Alexa app. Once the Allstate skill is enabled, customers can invoke the skill by saying, ‘Alexa, ask Allstate…’ and find an Agent using zip code search, find their Agent’s contact information, or when their auto insurance bill is due.

“This is a new platform for us, but we continuously look for innovative ways to reach our consumers directly and make it easy to do business with Allstate,” Tye says.

For more information, please visit: www.allstate.com/alexa

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