Admiral selects Nuvalaw and Trust Arbitration to speed up motor claims resolution and drive down costs

Nuvalaw and joint venture partner Trust Arbitration announce their selection by Admiral as provider of swift, cost-effective, and quality-assured online Alternative Dispute Resolution for personal injury claims using Nuvalaw’s Legal Tech platform and Trust Arbitration’s leading arbitrators.

The news follows a successful pilot with claimant law firms and Admiral, who are now taking the opportunity to expedite resolution of some Personal Injury (PI) claims, which continue to face lengthy court delays. Unresolved claims on both the Ministry of Justice (MoJ) Claims Portal and the Official Injury Claim portal represent a clear issue for insurers, claimant lawyers, and claimants, with the average court waiting period increasing from 40 weeks to 62 weeks due to Covid-19.

Nuvalaw’s new Legal Tech platform and Trust Arbitration’s specialist Alternative Dispute Resolution (ADR) service provide a solution for these and other disputed PI claims. The cloud-based platform handles all aspects online through to final settlement and can reduce claims resolution times down from 400+ days via the courts to only a few days on the platform.

Sian Davies, Head of Bodily Injury, Third Party Damage and Recovery Claims at Admiral, said: “Nuvalaw and Trust Arbitration clearly understood our needs and delivered a high-quality platform and service that is both easy-to-use at scale and cost-effective. Further, Trust Arbitration offers us the appropriate level of arbitrators so you can trust in the outcomes being given.”

Willie Pienaar, Nuvalaw’s Chief Executive, said: “We’re confident that Admiral’s decision to work with us signals a firm step in the right direction for the broader industry, which now has the opportunity to make a fresh start and to realise improved business outcomes with our proven technology and arbitration service.”

Tim Wallis, Director of Trust Arbitration, added: “Trust Arbitration and Nuvalaw are delighted to work with innovative, forward-looking organisations like Admiral to improve the customer experience and provide independent, high-quality, and efficient outcomes for both receiving and paying parties.”

The solution is a game-changer for the market. Claimants who in the past would have had to wait many months to be paid will now have to wait only a few days, while saving insurers between 30%-50% of costs. Nuvalaw’s platform, which works seamlessly with the MoJ’s Claims Portal and Official Injury Claim portal, demonstrates that quality-assured ADR can deliver justice quickly with binding settlements, leaving courts free to focus on more complex issues.