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2019: Consumer Expectations Drive Innovation and Collaboration
By Nick White, Vice President, Product and Marketing, International Group, Fiserv
The fintech revolution has placed the customer firmly at the centre of banking innovation, and ever-increasing customer expectations will define the biggest financial services trends of 2019.
Innovative technologies, such as digital assistants will become more prevalent in banking this year, whether it be chatbots accessed via messaging apps, or voice assistants powered by artificial intelligence (AI). These technologies help banks provide more convenient and efficient services to customers.
Additionally, AI and machine learning will play an important role in bolstering security and fraud prevention. While human intervention remains crucial, integration of these technologies will enable more efficient and accurate prevention of financial crime through the delivery of actionable insights.
As Open Banking continues to mature and application programming interfaces (APIs) are more frequently leveraged by trusted third party providers (TPPS), we will also see an increase in collaboration between fintechs and the established banks. This collaboration will help financial services fit seamlessly into customers’ lives, bringing benefits to all players.
This year will be the continuation of an ongoing digital revolution in financial services, driven by and focused on better serving the needs of increasingly savvy consumers.
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DIFC Innovation Hub, the largest start-up and innovation hub in the world operating out of Dubai International Financial Centre (DIFC), in partnership with the Pakistan Digital Authority, is launching the Pakistan FinTech Summit from 18 and 19 August 2026, positioning Pakistan as a strategic growth market within the global FinTech landscape.
GoldenPeaks Capital Secures Largest PPA Deal in Hungary With Hankook
GoldenPeaks Capital (“GPC”), one of Europe’s fastest‑growing independent producers of renewable energy, has signed a long‑term Pay‑as‑Nominated Power Purchase Agreement (PPA) with Hankook Tire & Technology Co., Ltd. (hereafter Hankook), the Korean premium tire manufacturer and a global leader in advanced mobility solutions. This agreement represents a significant step in strengthening renewable energy sourcing and decarbonising Hungary’s industrial sector. This is GoldenPeaks Capital’s largest PPA deal in Hungary so far.
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Top Companies Supporting Former Workers with German Pension Refunds
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Trust Travel, a TUI Brand, Partners With Qover to Deliver Seamless Travel Protection at Booking
Trust Travel, a TUI brand, has partnered with Qover to integrate travel protection into the customer booking journey
New Partnership Introduces First-of-its-Kind Model To Democratise Olympic Sailing
Sporta, the new financial home for UK sport, today announced a pioneering partnership with Performance Sailcraft and Magic