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2018 Financial Predictions: Comment from SQS CEO Dik Vos
“I predict 2018 to be a year like no other for the financial services. With Open Banking due to come into place in January and continued negotiations around regulatory changes in preparation for Brexit, there’s no corner of the industry that will remain undisturbed. However, during periods of change, it is more important than ever for the industry to be on guard to retain consumer trust.
Banks cannot afford to become complacent when it comes to customer loyalty, particularly as 62 per cent of account holders said that if their bank suffered a data breach their trust would be broken, according to recent SQS research. Banking providers must ensure customer’s personal data is robustly protected or run the risk of losing them to competitors particularly as customers become ever more reliant on technology, with 65% of UK adult consumers now using mobile and online banking applications.
In a turbulent year ahead for the sector, it will be even more important for banks to prioritise digital, online and support services for consumers, whilst implementing stringent protection mechanisms against fraud. The best way to retain trust and maintain customer loyalty is to embed quality assurance into every part of the customer banking experience.”
Dik Vos, CEO, SQS
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Attending NRF Europe: Insights from 2025
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ING Appoints Gary Prince as Head of Financial Markets, UK
A seasoned industry leader with more than 30 years of experience in global markets across top-tier wholesale banks, Gary brings deep expertise and strategic insight to the role.
Wise Challenges India’s Forex Card Market: Announces Country’s First Travel Card
Wise, the global technology company building the best way to move and manage money worldwide, today opened the waitlist for the highly requested Wise Travel Card in India.
Worldpay and East West Bank Expand Access to Advanced Payment Solutions
Worldpay® and East West Bank, a leading U.S. bank with domestic and international reach, have joined forces to expand payment solutions for the bank’s commercial and business customers. This agreement builds on Worldpay’s U.S. distribution and gives East West Bank clients access to Worldpay’s industry-leading payment tools — including point-of-sale, smart terminals, omnichannel, eCommerce, and loyalty solutions — designed to help businesses grow with confidence and operate more efficiently.
Ted Swimmer Named Head of Commercial Banking at Citizens; McCree to Retire in March 2026
Citizens Financial Group, Inc. (NYSE: CFG) today announced that Ted Swimmer, head of capital markets and advisory for Citizens Commercial Banking, has been named Head of Commercial Banking, effective immediately. Swimmer succeeds Don McCree, who will remain at Citizens as Chair of Commercial Banking until his retirement at the end of March 2026.
EXCLUSIVE: “Raising the Phoenix” – Ad van der Poel, HSBC Innovation Banking in ‘The Fintech Magazine’
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NatWest Invests in JS Group to Enhance the Delivery and Impact of Student Financial Support
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