Modernising Collections with Seamless Integrations | Flexys and Capital on Tap

James Hill from Flexys explains how their strategy is built around seamless integration with market-leading vendors to deliver faster results for clients undergoing transformation. Whether it’s implementing a new core banking system, payments infrastructure, IDMV tools or open banking solutions. Hill says Flexys has already partnered with top-tier providers to remove friction and speed up delivery including include integrations with names like Tuum, Thought Machine, Mambu, Pismo, and SaaScada on the core banking side, and Moneyhub and Acquired.com on the open banking and payments side.

Hill also highlights Flexys’ focus on adding value beyond just tech plumbing. One example is their partnership with Invest, which lets banks and lenders offer benefits calculators directly to customers, a small feature that can make a big difference in customer engagement and experience.

Technology, as Mark Porter from Capital on Tap notes, plays a key role in modern collections as customer expectations have shifted: they want 24/7 access, intuitive tools, and fewer barriers when resolving issues. The discussion shows how lenders and fintechs can modernise collections and improve end-to-end customer journeys using integrations.