Medhy Souidi, DBS – Can we talk about the use of AI in call centres?

SBS, the global financial technology company that more than 1,500 financial institutions rely on to digitally transform the way they operate, has launched Digital Branch, a cloud-native, tablet-based branch servicing platform that replaces legacy teller systems for UK building societies and banks. Now, institutions can keep branches economically viable and regulatorily compliant at a time when more than 6,000 UK bank branches have closed since 2015.

Federato, the AI-native platform that changes the way insurance work gets done, today announced the appointment of Yogesh Sapre as Chief Revenue Officer (CRO).

Zip (ASX: ZIP), the digital financial services company offering innovative, people-centered products for everyday Americans, and InComm Payments, a global payments technology company, today announced a partnership that brings installment buying to the gift card category. Through the integration, eligible shoppers can purchase popular gift card brands directly in the Zip app.

The Huntington National Bank has joined the CHIPS® network, the largest private-sector U.S. dollar clearing and settlement system in the world, to clear and settle high-value domestic payments.

Wego, the number one travel app and the largest online travel marketplace in the Middle East and North Africa (MENA), has partnered with Triple-A, a global payment institution, to introduce stablecoin payments for travel bookings, further expanding the range of payment options available to travelers booking flights and other travel services.

The FIX Trading Community, the industry association that manages the world’s trading language, the FIX Protocol, has released a comprehensive manual on digital assets and blockchain technology for finance professionals – Blockchain Basics.