Breaking News
How Is OakNorth Creating a Unified Customer Experience? | OakNorth’s Senior Director of Marketing Hugo Oliveira Sousa
Hugo Oliveira Sousa, Senior Director of Marketing at OakNorth Bank, explains how the bank manages control while outsourcing smartly to enhance customer experience. They build their app and customer-facing features in-house to maintain high standards but rely on established external technologies for things like card processing to keep costs down.
A standout feature of OakNorth is its focus on a unified customer experience. While many traditional banks have separate silos for loans, business accounts, and investments, OakNorth combines everything into one data platform. This gives a complete view of each customer’s banking relationships.
This connected strategy helps OakNorth provide better, tailored products and services, leading to smoother and more valuable customer interactions.
People In This Post
Companies In This Post
- MPE 2026: Torus on Solving the $13 Billion Card Scheme Fee Problem Read more
- Fire’s Strategy for the Future of Embedded Payments Read more
- Gold IRA “Account Executive” Salesman Tactics Leaked Read more
- NatWest Accelerator Announces New Commitments to Build an Inclusive Entrepreneurial Economy Read more
- Revolut Locks in Paris Headquarters for Western Europe Read more
MPE 2026: Torus on Solving the $13 Billion Card Scheme Fee Problem
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Fire’s Strategy for the Future of Embedded Payments
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
NOTO: Why Increasing Your Security Budget Isn’t Stopping Financial Crime
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
MPE 2026: Aevi and Silverflow on Payment Orchestration and Transformation
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
FTT Lending 2026: What is the Biggest Buzzword at FTT Lending 2026?
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
FTT Lending 2026: How Many Valid Forms of ID Do You Have?
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Build or Buy: How AI Is Changing the Decision | BBD and Unconventional Ventures | FF Virtual Arena #362
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
MPE 2026: Torus on Solving the $13 Billion Card Scheme Fee Problem
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Fire’s Strategy for the Future of Embedded Payments
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Gold IRA “Account Executive” Salesman Tactics Leaked
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
NatWest Accelerator Announces New Commitments to Build an Inclusive Entrepreneurial Economy
The NatWest Accelerator Female Founders Community and new strategic partners will help unlock growth for diverse founders across the UK
Revolut Locks in Paris Headquarters for Western Europe
Revolut today announced it has signed a ten-year lease for its Western Europe headquarters at the crossroads of the Bourse district, the historic heart of French finance
Mastercard and Krungthai Card Complete First Live Agentic Transaction in Thailand
Mastercard announced the completion of a pilot that delivered its first authenticated agentic transaction in Thailand with KTC
Finastra and Marketnode Transform Credit Agreement Onboarding Through AI
Finastra announced a strategic partnership with Marketnode to digitize and automate the credit agreement onboarding process for corporate lenders