Breaking News
How Is OakNorth Blending Tech and Human Expertise? | OakNorth’s Senior Director of Marketing Hugo Oliveira Sousa
Hugo Oliveira Sousa, Senior Director of Marketing at OakNorth Bank, shares how the bank supports mid-sized businesses, typically those making over £1 million. He points out that these newer business owners want fast, digital services but still appreciate having human help when it counts.
Hugo notes that while tech can speed things up, it can’t completely replace the need for personal understanding, especially in tricky situations. OakNorth aims to provide both a smooth digital experience and access to real people, making sure customers get quick service without losing that personal touch.
He likens it to using a ride-hailing app: the app gets you a ride fast, but it’s the driver who makes it a good experience. In banking, especially for big transactions or complex needs, tech alone won’t cut it. A chatbot can’t help with a blocked £1 million payment like a real person who understands the customer’s business can.
This mix of tech and human support is key to how OakNorth handles its business banking and lending services.
Companies In This Post
- MPE 2026: SOK’s Payments Strategy in Finnish Retail Read more
- FTT Lending 2026: What Do You Need From Me to Lend Me £100? Read more
- NOTO: The Urgent Need for Transparency Against Insider Threats Read more
- Kingstone Selects ZestyAI to Power California Market Entry Read more
- Revolut Enters New Era of Money Intelligence With Launch of AI Assistant Read more
MPE 2026: SOK’s Payments Strategy in Finnish Retail
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
FTT Lending 2026: What Do You Need From Me to Lend Me £100?
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
NOTO: The Urgent Need for Transparency Against Insider Threats
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Fire’s Strategy for the Future of Embedded Payments
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
NOTO: Why Increasing Your Security Budget Isn’t Stopping Financial Crime
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
MPE 2026: Aevi and Silverflow on Payment Orchestration and Transformation
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
FTT Lending 2026: What is the Biggest Buzzword at FTT Lending 2026?
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
MPE 2026: SOK’s Payments Strategy in Finnish Retail
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
FTT Lending 2026: What Do You Need From Me to Lend Me £100?
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
NOTO: The Urgent Need for Transparency Against Insider Threats
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Kingstone Selects ZestyAI to Power California Market Entry
ZestyAI announced that Kingstone has selected Z-FIRE™, its wildfire risk model, as part of Kingstone’s planned expansion into the California homeowners market
Revolut Enters New Era of Money Intelligence With Launch of AI Assistant
Revolut has launched AIR (AI by Revolut), an in-app AI assistant designed to transform how millions of users interact with their money and elevate their money intelligence.
Raiffeisen Bank Reaffirms Long-Standing Commitment to Powering Core Retail Services With Finastra
Finastra announced that Raiffeisen Bank Hungary has reaffirmed its long-standing commitment to using Finastra technology to power its core retail banking in region
Visa Opens the Door to AI-Driven Shopping for Businesses Worldwide
Visa has unveiled Intelligent Commerce Connect, a new solution that makes it easier for businesses to participate in AI-powered commerce