Temenos’ Isabelle Guis Talks AI, Bank Investment & Co-Design with Leda Glyptis at TCF 2025

At TCF 2025, Leda Glyptis chats with Isabelle Guis, the Chief Marketing Officer at Temenos, about a recent report on how banks are handling investments, innovation, and risk.

Isabelle kicks things off with an interesting point: even with all the economic and geopolitical issues, banks are actually ramping up their investments, especially in tech. They’re focusing on customer safety, making operations smoother, integrating their systems better, and using data analytics. In fact, 80% of the users they surveyed said they’re using data analytics to see how customers react to global events.

They then discuss who’s driving these tech investments within banks and reveal there’s a clear trend of more banks looking into generative AI (Gen-AI). Right now, only 11% have rolled AI out, but 43% are in the thick of it meaning that more than half of banks are actively working on it and notes that using Gen-AI is different from traditional tech projects; it needs a clear structure and collaboration across different teams.

Surprisingly, 90% of banks aren’t aiming to replace jobs with AI but want to enhance what they already do; but still, just 42% have teams dedicated to managing AI implementation, which might be holding back progress. However, leaders are on board: as 79% of board members are involved in AI initiatives, with nearly all of them actively taking part showing how important AI is to their strategy.

Regulatory issues are still a big concern and banks are working through complex global and national rules, plus the changing ethics around AI. Isabelle mentions that they’re just starting to set their own guidelines while the outside regulations continue to change.

As the discussion wraps up, Leda reflects on how Temenos’ leadership has been really engaged with their customers during TCF. Isabelle agrees and shares that they’re building stronger partnerships through co-design and open conversations. She talks about initiatives like product launches developed with clients and roundtable discussions on things like AI governance—topics that are crucial for successful implementation, even if they aren’t directly Temenos offerings.

They finish up with a shared hope for more collaboration and commitment between banks and their tech partners in the coming year.