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Monday, October 20, 2025
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Icon Solutions Transforms Bank Payments Modernisation With ISO 20022 & Real-Time Rails NRF 2025: What Is The Best Example of CX? Banking Transformation Summit 2025: Powering AI and Digital Innovation in Banking EXCLUSIVE: “Instant Connection” – Chris Jameson and David Voss, Bank of America in ‘The Fintech Magazine’ Investa Launches Second Crowdcube Raise Following Record-Breaking 2024 Campaign Tamara Secures Central Bank of the UAE Approval, Deepening Commitment to the UAE Market More Than Half a Million South Africans Adopted Crypto on Luno in Past Year Tandem Champions Women’s Wellbeing Through New Henpicked Partnership PayRetailers Launches New AI Platform – EON – to Enhance Merchant Experience and Internal Operations Certificall Completes €1 Million Seed Round to Strengthen Its Position in the European Market Lolly And Lloyds To Launch Pay By Bank System At Open Banking Expo Revolut Gets Green Light to Launch Banking Operations in Mexico Oxford United Renews Partnership With IFX Payments Bahrain Fintech Bay and Tether Announce Strategic MoU to Advance Blockchain Innovation, Education, and Sustainable Digital Growth in the Kingdom of Bahrain MoneyHash Partners With Tabby to Enable BNPL for Merchants Across MEA

October 20 2025

NRF 2025: What Is The Best Example of CX?

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At NRF 2025, we asked attendees what truly defines great CX and a clear theme emerged: connect customer feedback directly to the retail employee so insights turn into action on the shop floor. When that loop is tight, the experience becomes simple—almost invisible—to the customer.

Attendees kept coming back to speed and clarity as interfaces should be quick, easy, and intuitive, removing every extra step between intent and outcome. Nowhere is that more obvious than at checkout. The gold standard is a payment journey that feels effortless and secure at the same time: one-click rebuys, flexible pay-later options, and a smooth flow that works even for tiny purchases like a morning coffee. In crowded, time-pressed environments, think a packed restaurant at lunch, a fast, reliable tap-and-go becomes the ultimate proof that the experience is working.

  1. Icon Solutions Transforms Bank Payments Modernisation With ISO 20022 & Real-Time Rails

    Event Videos

     Read more
  2. NRF 2025: What Is The Best Example of CX?

    Event Videos

     Read more
  3. Banking Transformation Summit 2025: Powering AI and Digital Innovation in Banking

    Events

     Read more
  4. EXCLUSIVE: “Instant Connection” – Chris Jameson and David Voss, Bank of America in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
  5. Investa Launches Second Crowdcube Raise Following Record-Breaking 2024 Campaign

    Funding

     Read more
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