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November 12 2025

The ebankIT Playbook for Proactive, Controlled AI in Banking

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At Money20/20 USA 2025, Pedro Azevedo and Paul Provenzano from ebankIT outlined a shift from reactive “Banking 1.0” to proactive “ 2.0.” engagement so instead of scripted FAQs, generative AI analyzes a customer’s situation, projects outcomes, and suggests actions, making the everyday banking experience feel more helpful.

ebankIT said U.S. banks must differentiate in a commoditized market and with customers increasingly comfortable with financial advice, the aim is to meet people where they are, whether car-shopping, seeking a line of credit, or investing. This is a move from basic transactions to ongoing financial management and insights that support spending choices and confidence that money is safe.

Azevedo stressed a human-centered design and ebankIT’s agentic AI proposes actions and waits for approval and as it runs inside existing digital channels, it inherits platform guardrails to prevent unusual or risky transaction activity enhancing human judgment rather than replacing it.

ebankIT noted results depend on data quality, even with fast access via core banking APIs with deeper personalization and broader data integrations. Technically, ebankIT described a core-agnostic integration and abstraction layer that maps diverse cores into unified ebankIT objects powering channels, the AI assistant, and the transactional chatbot, speeding rollouts, reducing disruption, and ensuring consistency.

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Pedro Azevedo

Pedro Azevedo

ebankIT
Paul Provenzano

Paul Provenzano

ebankIT

Companies In This Post

ebankIT
  1. TransFi Inc. Raises $19 Million to Build an Emerging Markets–Focused Global Payments Platform on Stablecoin Rails

    Funding

     Read more
  2. BFSI Philippines Summit 2026 to Spotlight AI-Driven Transformation in Financial Services

    Events

     Read more
  3. AutoRek & Microsoft: Why Reconciliation Is Becoming Strategic

    Fintech TV

     Read more
  4. EXCLUSIVE: “Freedom Calling” – Timur Turlov, Freedom Holding Corp in ‘The Paytech Magazine’

    The Paytech Magazine

     Read more
  5. Nationwide Launches Teacher Accreditation to Boost Financial Education in Schools

    Fintech

     Read more
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