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November 16 2023

What the Omnichannel Customer Experience Means for HSBC | FF News at Sibos 2023

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From Sibos 2023, we speak to Nadya Hijazi from HSBC, about her time at Sibos, how they’re developing their own omnichannel experience and the move away from branches. Hijazi, who heads of Digital Wholesale Channels around the globe for the bank, says for most businesses, large and small, it’s simply not feasible to go into the branch so a balance between digital first and ‘in person when it matters’ is needed.

We also hear how they’re aiming to provide a single and personalised experience for the customer regardless of the product they’re accessing, and the impact that open banking APIs are having on their core services.

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Nadya Hijazi, HSBC | Fintech Finance

Nadya Hijazi

HSBC

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HSBC | FinTech Finance

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  1. EXCLUSIVE: “Chain Reaction” – Sergey Nazarov and Fernando Vazquez, Chainlink in ‘The Paytech Magazine’

    The Paytech Magazine

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  2. FF Tattoo Studio: Datavillage on Privacy-First Data Collaboration and Faster Fraud Investigations

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  3. Chancellor Unveils Plans to “Supercharge” Growth of Innovative Financial Services Firms

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  4. Standard Chartered Partners With Dandelion to Enhance Real-Time Cross-Border Payments

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  5. Persona Launches Connect at Money20/20 USA to Build the Rails for Collaborative Identity

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