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EXCLUSIVE: “Check, Check… and Check!” – Pilar Fragalà, CBI in ‘The Fintech Magazine’ BBVA: Digital Identity Will Transform KYC Pocket Network Is Pioneering ‘DePIN for Data’ Kea Rolls Out Local Payouts in 85+ Currencies Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide Tide to Launch Connected Insurance for SMBs Market Backs 3-Year LIMOSS/Vitesse FCP Contract to Improve Treasury Management and Claims Payments in the Lloyd’s Market Wise Becomes First Non-Bank to Go Live on Japan’s Zengin System via API and Settle Directly With Bank of Japan Thunes and MoMo PSB Bring Real-Time Cross-Border Payments to Millions of Nigerians Mox Unveils Travel Pick & Go: Smart Insurance for Modern Travellers Checkout Adopts ACP, Backed by OpenAI, to Power Agentic Commerce for Enterprise Merchants Global Financial Community Completes Switch to ISO 20022, Paving the Way for New Levels of Cross-Border Payment Speed and Innovation Around the World​ Companies Overpaying on Employee Expenses by Up to 14% Backbase Partners With Unblu to Close the Gap Between Digital Convenience and Human Trust UnionPay International to Expand Card Acceptance With Amazon Payment Services Across the MENA Region

October 18 2023

The Importance of Being Customer First in Banking | FF News at Sibos 2023

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Joining us for another episode of our Sibos series with SunTec is Madhur Jain, Head of SaaS at SunTec and Allison Shonerd from Bank of America, to talk about the changes in banking and what they’re doing to put customers first.

Jain points out that new technology and the agility it provides must be implemented with a customer-first rather than a product-first mindset. Shonerd who heads up Global Digital Disbursements, talks about the internal experimentation and proof of concept they’re doing to ensure they best serve their customers. Our BoA representative also talks about adopting new payment rails and wallets as well as exploring the new frontier of tokenisation.

People In This Post

Madhur Jain

Madhur Jain

SunTec Business Solutions

Allison Shonerd

Bank of America

Companies In This Post

SunTec Business Solutions | Fintech Finance

SunTec Business Solutions
  1. EXCLUSIVE: “Check, Check… and Check!” – Pilar Fragalà, CBI in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
  2. BBVA: Digital Identity Will Transform KYC

    Fintech TV

     Read more
  3. Pocket Network Is Pioneering ‘DePIN for Data’

    Thought Leadership

     Read more
  4. Kea Rolls Out Local Payouts in 85+ Currencies

    News

     Read more
  5. Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide

    News

     Read more
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