FF News Logo
Tuesday, March 10, 2026
Fintech Meetup | FFNews

Monica Eaton & Guy Harris – Chargebacks911 – Money20/20 Europe 2023

Chargebacks911’s unified platform for chargeback management is growing from strength to strength and we spoke to CEO Monica Eaton and new chairman Guy Harris at Money20/20 Europe to find out more.

Their platform provides technology to banks and FI’s, as well as retailers and merchants to manage the end to end workflow for chargebacks and disputes. Monica enthused about opportunities to grow in new territories and help ‘revolutionise the way that disputes are processed today.’

New chairman Guy Harris brings a wealth of experience from his time at Bank of America, to lead their strategy going forward. He was attracted by the company’s exciting vision and the ‘phenomenal platform’ that has 2 and a half million merchants and 50 FI’s, blue chip banks included, on board.

“It’s a niche product that many don’t recognise. It’s a back-office situation but it’s becoming more relevant. The industry needs to take note because this is a liability and an increasing cost.”

“With these new payment forms, there is a lack of dispute processes within that, so we’ve got to help build that capability.”

People In This Post

Companies In This Post

  1. ClearToken Launches Regulated Stablecoin FX and Tokenised Settlement on Canton Network with Three Institutional DAPs Read more
  2. Teciem welcomes Didier Bouillard as Chairman of Board of Directors Read more
  3. Granite Receives Financial Regulatory Approval to Launch USD Fixed Income Fund Read more
  4. Orca Fraud Raises $2.35m to Scale Real-Time Fraud Intelligence Across Emerging Markets Read more
  5. Payment Fintech Njiapay Closes $2.1 Million Seed Investment Read more
FID Fraud _ FinCrime x FFNews