Juan Mazzini – Celent – ITC Latam 2023

During the ITC Latam event in Miami, we had the opportunity to connect with Juan Mazzini, Director of Insurance Practice for APAC, EMEA, and LATAM at Celent, who provides valuable insights into his role within the company and sheds light on the core operations of the organisation.

Celent is a respected research and advisory firm dedicated to delivering industry-leading insights and analysis on technology implementation in the financial services sector. Their expertise enables financial institutions to make informed decisions and develop effective strategies for success.

“The big shift that we are noticing with technology is the vast amount of data that is now available. There’s a possibility of understanding our customers better, to know our customers individually and to be able to tailor products and services for their needs.”

“What technology is changing, is that it’s positively affecting the growth of the [insurance] industry as a whole as now it’s more inclusive. They are generating products that are covering very specific items at very specific prices, where now more people can access for protection from risks, to protect their loved ones, the things that are important to them, and now they can afford it.”

Spanish version available here: