Collaboration Is Key in the Fight Against Fraud | Highlights | Smartnumbers Consortium 2024

We were at The Gherkin for the Smartnumbers Consortium 2024 and had a great time! This exclusive event brought together leaders in the security and authentication space, to tackle fraud through collaboration.

As you can see from the video above, there was a healthy bit of networking, a lovely spread, and some stunning views. The day also had plenty of insightful talks and deep dives into the state of fraud, what Smartnumbers roadmap is and some case studies of successful collaborations.

Tackling fraud through collaboration

The event was always designed by Smartnumbers to bring together the diverse organizations they collaborate with. In the video above, Chief Revenue Officer, Matthew Addison recognises that no single solution can address all issues in fraud prevention and authentication, which is a huge issue today. As such it’s a collective effort.

This gathering meant there was an exchange of knowledge and expertise among participating organizations, fostering an environment of collaboration to tackle these multifaceted challenges.

We spoke to members of the Smartnumbers team, to find out why this event is so important. It presents a dual opportunity: deepening connections with their existing customer base and aligning their roadmap with the real-world challenges faced by their clients. The event served as a platform to identify emerging threats and mobilize collective efforts towards innovative solutions. Through a series of insightful talks and in-depth analyses, participants explored the current landscape of fraud, examined case studies, and underscored the necessity of collaboration in this field.

The event was not only a hub for intellectual engagement but also a prime networking opportunity, offering attendees a chance to connect with key stakeholders in the industry against the backdrop of one of London’s most breathtaking views. Coupled with a delightful array of refreshments, the Smartnumbers Consortium 2024 was hopefully as enjoyable as it was enlightening.

More about Smartnumbers

Smartnumbers are a leader in fraud prevention and security, with a particular focus on securing contact centers and authenticating users.

According to their website it’s a growing problem and their AI-driven platform assesses the risk of incoming calls in real time, authenticating callers and streamlining customer interactions.

By reducing call handling time by an average of 30 seconds and preventing fraud losses, Smartnumbers claim to deliver an impressive eightfold return on investment. Their proactive approach includes managing high-risk calls and protecting against known fraudsters, identified through a network of consortium members, thus saving millions and improving the experience for legitimate customers.

The Smartnumbers Consortium 2024 is for sure a worthwhile event to attend if you are interested in combating fraud, gaining valuable insights, networking opportunities, and a glimpse into the future of secure customer interactions. Watch the video above, for more from the day.