Modern Lending in Flux: Regulation, Innovation & Customer Expectations | Lenvi & Acquired.com | The Fintech Show #155

Sam Goodacre and Kieron Meakin from Lenvi, and Matthew Whetton from Acquired.com discussed the challenges and opportunities that the lending industry faces.

Goodacre kicked things off by pointing out two big issues lenders are running into: confusing regulations and high customer expectations whilst ongoing scrutiny around motor finance commissions, which might shake things up within lending. On top of that, customers also want smooth, round-the-clock digital services, largely influenced by general tech and AI trends. Goodacre mentioned that it’s tough for lenders to keep up with these demands while still being efficient and following rules.

Meakin added to the conversation by comparing new market players and established lenders. He said fintechs are all about getting to market quickly, while older lenders are dealing with operational issues and trying to modernize old systems. For both groups, figuring out how to fit new tech into their current ecosystems without losing flexibility is key.

Wheaton took a closer look at the build vs. buy vs. partner discussion. Instead of seeing it as a simple choice, he suggested a mixed approach like buying essential features and building around what makes them unique.

A big part of the conversation was about understanding total cost of ownership, which is often overlooked when building tech. As Meakin and Wheaton explained, keeping and upgrading custom tech has hidden costs and risks, like outdated issues and regulatory surprises.

Instead, Lenvi and Acquired.com believe in the power of partnerships and by teaming up with experts in payments, compliance, and loan management, they can combine top-notch tech to help lenders adapt quickly to market changes. Lenvi’s flexible platform and Acquired.com’s payment solutions offer a way for lenders to keep pace without reinventing everything.