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October 12 2017

Fintech Finance Season 3 Episode 07: Mobile, Digital and the Customer

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In this episode we look at Mobile, Digital and the Customer. We head over to Greece to speak with Eftichia Kasselaki from Piraeus Bank to talk about their use of digital technologies and how they can be used to really focus on the customer experience.

Over in Ireland, Douglas Mackenzie speaks with Ciaran Coyle from Ulster Bank about some of the technological innovations they are looking at to get a complete view of the customer and how to utilise that knowledge to enhance the relationship.

Here in the UK, we catch up with Jim Close from Kofax to talk about use mobile technology to onboard customers and the role of regulation in this. We also speak with David Brear from 11:FS about how to tackle these challenges facing the customer experience.

 

  1. NOTO: How Siloed Systems Create Opportunity for Insider Threats

    Fintech TV

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  2. MPE 2026: Shopify’s Strategy for Payments in the Age of Agentic AI

    Event Videos 2026

     Read more
  3. Fintech Meetup 2026: How Many Fintech Meetup’s Have You Attended?

    Event Videos 2026

     Read more
  4. Former Verisk CEO Scott Stephenson Joins ZestyAI’s Board of Directors as Insurance Accelerates into the AI Era

    Insurtech

     Read more
  5. InsurTech NY: Adlib on Fixing Claims Data

    Insurtech

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Financial Services Risk & Compliance