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Fintech Finance Season 2 Episode 06: Cross Channel Contact Centres
In this episode of Fintech Finance, we take a closer look at the how different areas of customer contact can interact with each other. For this, we look at mobile, branch, digital and voice with Simon Separghan MD for Global Contact and Digital Channels at Barclays, Christophe Reiche, CEO at Iwoca, Richard Nicholls, Vp at Teleperformance and Martin Dodd, the Connect Managing Director at Lloyds Banking Group.
- FCA Sets Out Vision for Open Finance to Empower Consumers and Businesses Read more
- Global Fintech CLOWD9 and Sphere for Good to Embed Climate Action Into Everyday Payments Read more
- HSBC Welcomes HKMA’s Grant of a Hong Kong Stablecoin Issuer Licence Read more
- InsurTech NY: Pliant on Automating Payouts and Fighting Insurance Fraud with Virtual Cards Read more
- InsurTech NY: Scout Insurtech Reveals the AI Paradox Read more
How AutoRek and Microsoft Are Redefining Controls for the Digital Age | AutoRek, Microsoft | Show #162
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Real-Time Payments, Built for the Caribbean | Payment Spayce | Sagicor Bank | The Paytech Show #86
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Why Trust Is the New Payments Differentiator | Payment Spayce | Sagicor Bank | The Paytech Show #85
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How Freedom Holding Corp Turned Technology Foundations into a Scalable Fintech Ecosystem | Freedom Holding Corp | The Fintech Show #161
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Hyper-Personalisation to Agentic AI: The Next Phase for Banks | Newgen | The Fintech Show #160
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APIs to Always-On: Open Banking, Embedded Finance & AI Platform Engineering | FIS, HSBC Innovation Banking, BNY | The Fintech Show #159
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AI-Native AML: LLM Detection, Explainable Decisions & Human Oversight | Flagright, B4B Payments, Zero | The Fintech Show #158
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FCA Sets Out Vision for Open Finance to Empower Consumers and Businesses
Consumers and businesses could be given greater control over their financial data to help secure better deals, under a vision for open finance published today by the FCA.
Global Fintech CLOWD9 and Sphere for Good to Embed Climate Action Into Everyday Payments
CLOWD9 and Sphere share a mission to enable their customers to measure, understand, and offset their carbon footprint in real-time, by embedding climate action tools into everyday payments
HSBC Welcomes HKMA’s Grant of a Hong Kong Stablecoin Issuer Licence
The Hongkong and Shanghai Banking Corporation Limited, a wholly owned subsidiary of HSBC Holdings plc, welcomes the grant of a stablecoin issuer licence by the HKMA
InsurTech NY: Pliant on Automating Payouts and Fighting Insurance Fraud with Virtual Cards
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InsurTech NY: Scout Insurtech Reveals the AI Paradox
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NOTO: Why Fraud is Now Your Financial Institution’s Competitive Differentiator
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Finastra: Why AI Is Accelerating Bank Modernisation
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