Empowering Smarter Collections with Data | Flexys and Billing Finance

James Hill, Flexys, and Jemma Holland, Billing Finance discussed how debt has become a routine part of everyday life, with new financial products like BNPL and Pay by Bank are now used for everyday spending.

Flexys pointed out that this shift, which combined with customer expectations and regulatory demands, is driving the need for technology-driven debt management solutions as users now expect instant responses and a seamless experience.

This need means that both lenders and technology providers must adapt quickly while staying compliant with regulations and built on this by highlighting the role of event-driven systems in reducing operational costs, simplifying regulatory reporting and stressed the importance of leveraging data, machine learning, and analytics to make smarter credit and collections decisions.

This ensures that risk strategies are precise and that customers who find themselves in financial difficulty receive tailored support. For Billing Finance, this also means designing technology that empowers their internal teams to create and adapt the customer journey without relying on IT intervention.

Both Flexys and Billing Finance agreed that the future of debt management lies in balancing innovation with practicality. Holland noted that while AI and new emerging technologies are advancing rapidly, organisations need to focus on embedding solutions that bring real value rather than chasing every trend.