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Creating Intuitive Customer Journeys | Felix Hughes, Director at Bueno
Felix Hughes, the Director at Bueno, shared his thoughts on what digital at the front really means. He mentioned that, at its core, it’s about switching from paper and manual processes to digital ones. But he also stressed that this is just the beginning.
He points out that the bigger picture of digital transformation is about creating an easy, intuitive experience for customers throughout their journey as its not just about moving existing processes online; it’s about rethinking how services are offered to make things smoother and simpler for their users.
For people in fintech and banking, this serves as a reminder that digital change isn’t only about tools and technology. It’s about making every interaction better so that customers not only use digital platforms but actually gain something meaningful from them.
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Why Banking Modernisation is More Than Just a Technology Upgrade
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Offa Joins Iress XPM and Trigold
Offa, an award-winning British Islamic property finance fintech firm, has announced it is partnering with Iress to make its halal home finance products available on Iress XPM and Trigold.
Hardening Agentic Financial Networks: Token Intelligence and Identity Guardrails for Autonomous Systems
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Getnet Develops Infrastructure That Enables Businesses to Accept AI Agent-Initiated Payments
Getnet continues to advance its agentic commerce strategy with the launch of new artificial intelligence-powered capabilities that enable merchants to securely and efficiently accept payments initiated by AI agents
Why Banking Modernisation is More Than Just a Technology Upgrade
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Dojo Launches UK’s Most Advanced Payments Terminals, Set to Deliver Unrivalled Performance, Speed and Reliability for High Street Businesses
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