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Changing Payment Demands – Holly Coventry – American Express
Holly Coventry, Vice President of International Open Banking Payments at American Express chats to Douglas Mackenzie about the changing payment demands in the current ecosystem.
Holly explains that historically, online & offline payments used to be separate & distinct categories. However, recently these lines have become blurred as consumers now want to be able to make an in-store purchase but be able to process that transaction from a mobile device. She continues that this brings both opportunities & potential challenges for retailers as consumer payment demands change.
Watch the full video to learn more about changing payment demands in the modern ecosystem.
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