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Blending Tech & Trust: Nick Fahy on CX at Cynergy Bank
Nick Fahy, CEO at Cynergy Bank talks about how customers, especially medium-sized businesses, are wanting different outcomes from their banking experiences. Fahy says that Cynergy Bank’s main challenge is giving customers a great experience by mixing tech with real, human help. Their customers want to be able to manage their account online easily, but also be assured that they can talk to someone knowledgeable if they need to.
He also says that Cynergy Bank’s mix of technology and the human touch is super important for building trust that lasts.
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