Breaking News

Lüt Announces Strategic Partnership with Safe Harbor to Expand Access to Compliant Closed-Loop Payments for Cannabis and Specialty Merchants Figure Partners with moomoo and Keplr to Expand Global Access to the On-chain Public Equity Network (OPEN) OneDome Raises $25M Pre-Series C, Bringing Total Funding to $40M intelliflo and Söderberg & Partners Form Strategic Partnership to Drive Adviser Efficiency Axiology Secures €5 Million Seed Funding to Accelerate the Modernisation of Europe’s Capital Markets ComplyAdvantage Fintea Chats: Lucy Heavens on Compliance, Technology and the Future Chargebase Launches to Help Merchants Cut Chargebacks and Give Easy Access to Verifi and Ethoca Alerts APEXX Global Announces $10 Million Investment from Finch Capital to Accelerate Global Growth Pluto Finance appoints Carl Bowcher as lending director Clearwater Analytics and TreasurySpring Announce Platform Integration for Fixed-Term Cash Management Swedish AI Company Fintower Raises €1.5 Million in Oversubscribed Seed Round Eltropy Enters 2026 With Record Growth and Expanding Momentum ING: AI Will Redefine Banking Careers ANZ Launches Agentic AI-Powered CRM to Transform Business Banking Zip US Expands Flexible Payment Options with Launch of Pay in 2

Home » Fintech TV » Blending Tech & Trust: Nick Fahy on CX at Cynergy Bank

July 2 2025

Blending Tech & Trust: Nick Fahy on CX at Cynergy Bank

Share this post:

Nick Fahy, CEO at Cynergy Bank talks about how customers, especially medium-sized businesses, are wanting different outcomes from their banking experiences. Fahy says that Cynergy Bank’s main challenge is giving customers a great experience by mixing tech with real, human help. Their customers want to be able to manage their account online easily, but also be assured that they can talk to someone knowledgeable if they need to.

He also says that Cynergy Bank’s mix of technology and the human touch is super important for building trust that lasts.

People In This Post

Nick Fahy

Cynergy Bank

Companies In This Post

Cynergy Bank

Share this post:

Lüt Announces Strategic Partnership with Safe Harbor to Expand Access to Compliant Closed-Loop Payments for Cannabis and Specialty Merchants

News

Read more
Figure Partners with moomoo and Keplr to Expand Global Access to the On-chain Public Equity Network (OPEN)

Crypto

Read more
OneDome Raises $25M Pre-Series C, Bringing Total Funding to $40M

Funding

Read more
intelliflo and Söderberg & Partners Form Strategic Partnership to Drive Adviser Efficiency

Fintech

Read more
Axiology Secures €5 Million Seed Funding to Accelerate the Modernisation of Europe’s Capital Markets

Funding

Read more

Digital Transformation in Insurance x FFNews

Why Google Believes Multimodal AI Is the Next Big Shift for Enterprise Use Cases

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Top Story

ING: Learning Before Scaling AI at Speed

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Top Story

How Google Is Helping Fintechs Navigate Regulation and Innovation

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Top Story

How Freedom Holding Corp Turned Technology Foundations into a Scalable Fintech Ecosystem | Freedom Holding Corp | The Fintech Show #161

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Top Story

ING: Why “Autonomous AI” Is Misunderstood

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Top Story

ING: Adoption, Not Ideas, Is the Bottleneck

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Top Story

Why Freedom Builds Its Own Banking Core

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Lüt partners with Safe Harbor to expand compliant closed-loop payments for cannabis and specialty merchants, featuring Michael Andrud and Ean Mullins.

Lüt Announces Strategic Partnership with Safe Harbor to Expand Access to Compliant Closed-Loop Payments for Cannabis and Specialty Merchants

Lüt, a new financial ecosystem built for accessibility, reliability and growth with a first-of-its-kind closed-loop digital payments platform for cannabis and other high-risk industries, has announced its new partnership with leading financial services provider Safe Harbor to address one of the cannabis industry’s most persistent challenges: compliant and reliable payments. Through the collaboration, Lüt becomes a Safe Harbor Advantage Partner in closed-loop payment, expanding access to compliant, guaranteed-funds digital payments for cannabis and specialty merchants.

Top Story

Figure expands On-Chain Public Equity Network with moomoo and Keplr integrations, featuring Neil McDonald, Josh Lee, and Mike Cagney driving blockchain-based equity trading.

Figure Partners with moomoo and Keplr to Expand Global Access to the On-chain Public Equity Network (OPEN)

Figure is expanding investor access to the On-Chain Public Equity Network (OPEN) through new integrations with moomoo and Keplr, extending the distribution of blockchain-native public equities across both regulated brokerage platforms and self-custody wallets. OPEN allows companies to issue their equity native on blockchain and enables investors worldwide to invest in U.S. public equities while accessing decentralized finance (DeFi) for borrowing against and lending out stock.

Top Story

OneDome raises $25 million Pre-Series C funding led by existing investors and Channel 4 Ventures, with CEO Babek Ismayil driving UK fintech and housing platform growth.

OneDome Raises $25M Pre-Series C, Bringing Total Funding to $40M

OneDome, the UK-based housing and fintech platform, has raised $25 million in a Pre-Series C funding round, taking total funding raised to date to $40 million.

Top Story

intelliflo partners with Söderberg & Partners as Nick Eatock and Walter Nunez Ovtcharenko announce integrated advisory technology platform.

intelliflo and Söderberg & Partners Form Strategic Partnership to Drive Adviser Efficiency

intelliflo and Söderberg & Partners today announced a new strategic partnership designed to deliver greater efficiency, smarter workflows and an enhanced technology experience for financial advice firms.

Top Story

Axiology Secures €5 Million Seed Funding to Accelerate the Modernisation of Europe’s Capital Markets

Uniting Europe’s capital markets by consolidating issuance, custody, trading, and settlement of securities into a regulated system built on DLT.

Top Story

ComplyAdvantage Fintea Chats: Lucy Heavens on Compliance, Technology and the Future

Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]

Top Story

WHY THIS MATTERS: Chargebacks have become one of the most damaging—and often overlooked—risks for high-growth e-commerce and SaaS businesses. Beyond lost revenue and fees, elevated dispute ratios can threaten merchant accounts and restrict access to payment processing altogether. As digital commerce scales, manual dispute handling and fragmented alert access are no longer viable. This launch reflects a broader shift toward prevention-first payment operations, where disputes are intercepted before they escalate. Simplifying access to networks like Verifi and Ethoca, while automating resolution workflows, lowers the barrier for merchants to protect revenue and maintain healthy processing relationships. In an environment where margins are tight, chargeback prevention is increasingly a core component of payments infrastructure. Chargebase, a new chargeback-prevention platform built for high-growth e-commerce and SaaS businesses, today announces its official launch. Designed to solve an expensive and existential problem for merchants – chargebacks – Chargebase gives companies instant access to Verifi and Ethoca alerts in a single, easy-to-use platform with automated workflows and transparent pricing. Chargebacks have long been a persistent cost factor for merchants. When a customer disputes a payment, businesses not only lose the transaction amount, but also the product, fulfillment costs, and chargeback fees, while risking damage to their merchant account standing. “Verifi and Ethoca alerts are highly effective in letting you refund a transaction before it becomes a chargeback. But accessing them traditionally meant dealing with multiple vendors, complex integrations, and paying premium fees. Chargebase was built to fix this, with the idea to make chargeback prevention accessible to everyone.” Serhii Zubakhin, Client Partner at Chargebase Chargeback Prevention Accessible to Every Merchant Chargebase offers a simple, unified way for merchants to prevent disputes before they turn into chargebacks. Through real-time alerts triggered the moment a customer initiates a dispute with their bank, merchants can issue a quick refund and avoid a costly chargeback entirely. With Chargebase, merchants can: Reduce chargebacks Protect merchant accounts from exceeding the 0.9–1% chargeback threshold Eliminate manual dispute workflows, reducing operational overhead Scale confidently, without fear of losing payment processing due to chargeback ratios A Platform Built for Speed and Automation Unlike traditional providers that simply relay alerts, Chargebase automates the alert-resolution process end-to-end. The platform matches alerts to orders, handles backend communication with Verifi and Ethoca, and reduces the manual steps merchants normally have to take. Key differentiators include: Automation-first architecture that minimizes manual processing Unified access to both Verifi and Ethoca networks in one platform Flexible configuration – custom workflows, notification preferences, and integrations shaped around each merchant’s operations Transparent pricing accessible to startups, mid-market, and scaling brands Flexible Pricing Designed for Growth Chargebase uses a simple, transparent pay-per-alert model that ensures merchants only pay when the platform actually helps them avoid or resolve a dispute. Plans depend on the network, with no setup fees, monthly minimums, or long-term commitments. Importantly, merchants are charged only for valid alerts – double alerts and false alerts are never billed. This structure makes enterprise-grade chargeback prevention accessible to startups and scaling businesses alike, without the heavy upfront costs or opaque pricing. Availability Chargebase is now available to merchants of all sizes. The platform already supports over 20,000 merchants. FF NEWS TAKE: Chargebase is addressing a real pain point with a streamlined, automation-led approach. The key test will be whether simplicity and transparent pricing can drive adoption beyond enterprise merchants. Watch for growing emphasis on preventative payments tooling as businesses prioritise resilience alongside growth.

Chargebase Launches to Help Merchants Cut Chargebacks and Give Easy Access to Verifi and Ethoca Alerts

Chargebase, a new chargeback-prevention platform built for high-growth e-commerce and SaaS businesses, today announces its official launch. Designed to solve an expensive and existential problem for merchants – chargebacks – Chargebase gives companies instant access to Verifi and Ethoca alerts in a single, easy-to-use platform with automated workflows and transparent pricing.