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July 11 2025

AI for Better Banking Relationships | Nick Fahy, Cynergy Bank

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Nick Fahy, CEO of Cynergy Bank, talks about the transformative potential of AI in commercial banking — especially for medium-sized businesses. He explains that Cynergy Bank operates with a “high-tech, high-touch” approach, and AI plays a critical role in enabling that balance.

Fahy gives a practical example: today, a relationship manager might spend two full days writing a credit memo for a large business loan. With AI, that same task could be completed in under two minutes. That’s not just time saved, it’s time that can be redirected toward building stronger client relationships.

Beyond efficiency, Fahy also points to use cases in KYC and broader organisational optimisation. However, it’s not just about internal gains as AI also has the power to enhance the customer experience, making customer service faster, more responsive, and more tailored to individual needs.

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Nick Fahy

Nick Fahy

Cynergy Bank

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Cynergy Bank | Fintech Finance

Cynergy Bank
  1. EXCLUSIVE: “Passion Project” – Brice van de Walle, Mastercard in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
  2. FreedomPay Drives Global Merchant Innovation

    Event Videos

     Read more
  3. FIS Brings AI-Powered Advancements to Seamless, Personalized Digital Banking Experiences

    Fintech

     Read more
  4. Citi Ventures Invests in BVNK to Power the Next Generation of Financial Infrastructure

    Funding

     Read more
  5. Nearly Two-Thirds of Global Retailers Say Payment Method Flexibility Drives Revenue Growth, ACI Worldwide Survey Finds

    News

     Read more
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