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What is Your Favourite Hold Music? | Call & Contact Centre Expo 2024
Ahh hold music… It’s not most people’s favourite thing. But it’s something we all experience […]
Have You Ever Been Tricked by AI, Thinking It's Real? | Call & Contact Centre Expo 2024
Have you ever been tricked by AI, thinking it’s real? With AI advancing at an […]
What Does the Industry Need More Of? | Call & Contact Centre Expo 2024
What does the industry need more of? Concrete AI capabilities. More customer focus. More… dinosaurs? […]
Who's Leading the Charge in Customer Experience? | Call & Contact Centre Expo 2024
Who’s leading the charge in customer experience? In contact and call centres up and down […]
What's the Best Thing About the Event? | Call & Contact Centre Expo 2024
There’s something different about this one… For the latest developments in the contact centre industry, […]
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