In this episode, we look at the world of Data and Data Analytics. We head out to RSA to talk about their approach to the customer experience, before speaking with Jonathan Wax from Nexidia. We ...

In this episode, we look at the world of Data Centres. We head out to the Iskandar region in Malaysia, before speaking with MDeC up in KL. We also speak with Chris Popple from RBS ...

In this episode, we look at how a bank can effectively transform their branch and branch networks together with MetroBank, Nationwide, Glory Global Solutions and Barclays.

In this episode, we look briefly at some of the latest innovations an future technology. For this we look at some of the work done by Nationwide. We also head to Fintech week to see some ...

In this episode, we look at how to inspire customer loyalty. For this we look at some of the work done by SmartEngine and see their approach to Customer Loyalty systems, as well as hear ...

In this episode, we look at how to optimise customer service, while at that same time reducing overall costs. For this we look at Nationwide and see their approach to front end IT, as well ...

In this episode, we speak head over to Portugal to speak with Novabase around their social engagement platform, Wizzio. While there we also speak with Santander Totta on the localised customer experience; before we head ...