Quavo Unveils Winners of Inaugural Trust in Banking Awards

Quavo Fraud & Disputes, a trusted advisor in dispute management solutions, has announced the winners of its inaugural Trust in Banking Awards. Quavo honors seven financial institutions that demonstrated superior performance throughout 2024 in the most critical trust-building areas of disputes: Speed, transparency, customer satisfaction, convenience, efficiency, accuracy, and flexibility.

Quavo’s 2025 Trust in Banking Award Winners:

• Resolution Rockstar Award – Rogue Credit Union
  Recognized for achieving exceptional speed in resolving disputes, providing timely decisions to account holders.
• Customer Confidence Award – Altura Credit Union
  Honored for maintaining a low reopen rate, reflecting a high satisfaction rate with investigation outcomes.
• Swift Solver Award – Idaho Central Credit Union
  Celebrated for delivering provisional credits swiftly, ensuring account holders feel financially secure.
• Trailblazer in Trust Award – Veridian Credit Union
  Acknowledged for excelling in first-call resolutions, providing immediate relief and resolution to account holders.
• Efficiency Excellence Award – ADP
  Recognized for its operational efficiency and productivity in managing disputes, ensuring a consistent and high-quality accountholder experience.
• Accuracy Advocate Award – FNBO
  Honored for its high success rate in chargeback disputes, demonstrating a commitment to fighting for account holders.
• Flexibility in Action Award – Patelco Credit Union
  Celebrated for adapting to significant challenges in the financial space while continuing to deliver outstanding service to account holders.

“Trust is the cornerstone of every strong relationship and is a financial institution’s most valuable asset,” said CEO & Co-Founder Joseph McLean. “These winners embody the essence of trust in banking by prioritizing customer needs and raising the standard for fast and fair dispute resolution.”

The award winners were selected based on key performance indicators that reflect a dedication to delivering superior service in each respective category. Quavo congratulates all the winners for their exceptional achievements and contributions to enhancing trust in the financial industry. To learn more about Quavo’s mission to restore financial trust by simplifying fraud and disputes, visit www.quavo.com/about.