Digital Transformation & Innovation in Insurance: A Leadership-Led View of What’s Working

Digital transformation was once an abstract term. Today, it shows up in board discussions, investment decisions and day-to-day operational trade-offs — often with long-term consequences for how insurance organisations perform, scale and serve customers.

What many leaders are looking for now is perspective: how peers in similar organisations are approaching the same decisions, what is working in practice, and where initiatives are failing to gain traction.

To meet that need, the team at Global Insight Conferences has introduced a new addition to its financial services portfolio: the Digital Transformation & Innovation in Insurance Conference.

Hosted at the Cavendish Conference Centre on 5 March 2026, the one-day event brings together senior insurance professionals to share how digital transformation is being delivered inside established businesses — and how momentum is being maintained as expectations continue to rise.

A conference shaped around real decisions, not theory

Rather than focusing on technology trends in isolation, the conference is built around the decisions insurance leaders are actively making today. These include how to modernise legacy environments, where to prioritise investment, and how to align digital programmes with wider business objectives.

The speaker line-up reflects this senior, practitioner-led focus, with leaders from organisations including Allianz, AXA Partners, Hiscox, Swiss Re, Aon, Admiral Group, Lloyds Banking Group, Generali Investments, Legal & General and Citi.

Discussion centres on how digital transformation decisions are being made inside live, regulated environments — balancing innovation with operational resilience, governance and customer trust.

Modernising legacy systems while keeping the business moving

A recurring challenge across the insurance sector is how to modernise complex legacy systems without disrupting core operations. Sessions throughout the day explore how organisations are approaching this pragmatically, improving integration, reducing complexity and creating platforms that support future change.

As data, automation and AI become more embedded across insurance operations, the agenda also examines how governance, security and compliance are evolving alongside them. The emphasis is on progress that is controlled, transparent and sustainable over the long term.

People, culture and customer outcomes

Technology alone does not deliver successful transformation. The conference also explores the organisational side of change, including how leaders are maintaining momentum across multi-year programmes and keeping teams aligned as operating models evolve.

Customer experience features throughout the day, with a focus on how insurers are designing end-to-end journeys that balance efficiency with empathy, and how insight is being used to drive meaningful service improvement.

A practical forum for insurance decision-makers

Developed by Global Insight Conferences, the Digital Transformation & Innovation in Insurance Conference is designed as a practical forum for insurance leaders who want to compare approaches, share experience and leave with a clearer perspective.

FF News readers can access a delegate discount by using code FF225 for £225 off their conference pass.

For more information, click here.