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WorkFusion Raises $45 Million in Funding to Fuel Growth for Agentic AI for Financial Crime Compliance AI-Powered E-commerce, Stablecoins and Local APMs: Emerging Trends Headline EBANX’s Payments Summit in Mexico Second Day of Money20/20 Middle East Unveils Next-Gen Solutions at the Region’s Largest Ever Fintech Gathering United Gulf Financial Services Joins The Hashgraph Association and Exponential Science Foundation Adding $1M to Hedera Africa Hackathon Pool Prize Payhawk Transforms Spending Experience for Businesses With Four Enterprise-Ready AI Agents Alipay+ to Launch in Saudi Arabia, Facilitating Cross-Border Mobile Payments for Local Merchants Saudi Central Bank Launches Google Pay Service Through Mada Network Tamara Secures New Asset-Backed Facility of Up to $2.4 Billion Starling Reveals New-Look Logo, App and Cards as Bank Launches Brand Mission to Help Britons Become ‘Good With Money’ barq Joins Forces With Thunes to Power Faster, World-Class Remittances Across Saudi Arabia Paymentology Expands Presence in Saudi Arabia to Support Vision 2030 and Next-Generation Payments JPMorganChase and Plaid Announce an Extension to their Data Access Agreement for Sharing of Consumer Permissioned Data Enhancements to Ecommpay Subscriptions Service Help Address Failed Recurring Payments HSBC Deploys Wealth Intelligence for Its Wealth Management Staff to Enhance Client Experience Klarna Customers in US and UK Can Now Access Klarna Installment Plans for In-Store Apple Pay Purchases

March 11 2015

20:20 Customer Experience Financial Services

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The 20:20 Customer Experience: Financial Services conference brings together over 150 senior delegates from banks, insurers, life assurance and more. Discuss fresh strategies for putting the customer at the heart of their business and creating positive, lasting customer relationships with a senior audience at this leading event.

As increasing political, public, and regulatory scrutiny highlights the importance of customer experience, financial service providers face tough challenges of adaptation and improvement. Join the discussion on topics from customer insight to social media and learn from those leading the way in building trust in their brand, offering appealing digital services, and transforming their customer culture.

Why should you attend?

  • Hear from top banks and insurers on their strategies for driving customer centricity and transforming their customer culture
  • Get an operations perspective on delivering a successful omni-channel experience and on the evolving role of contact centres
  • Debate with peers at roundtables on social media, cost effective customer service, mitigating complaints, and much more
  • Discover the trends in measuring customer experience and understand how benchmarking can enable practical improvements
  • Learn from practical case studies on re-launching an established brand, introducing video assistance, and upholding customer service across partnerships

Over 160 customer experience advocates from the UK’s leading banks and insurers were present in 2014, discussing.

  • Regulatory expectations of the customer journey with the FCA
  • Routes to creating a leading multi-channel strategy to attract and retain the customer y
  • Overcoming operational restraints to enable an innovative customer journey
  • Improving understanding on routes to gaining accurate customer insight

 

[button link=”http://marketforce.eu.com/events/financial-services/20-20-customer-experience-financial-services” type=”big” newwindow=”yes”] Registration[/button]

  1. WorkFusion Raises $45 Million in Funding to Fuel Growth for Agentic AI for Financial Crime Compliance

    Funding

     Read more
  2. AI-Powered E-commerce, Stablecoins and Local APMs: Emerging Trends Headline EBANX’s Payments Summit in Mexico

    Merchants

     Read more
  3. Second Day of Money20/20 Middle East Unveils Next-Gen Solutions at the Region’s Largest Ever Fintech Gathering

    Events

     Read more
  4. United Gulf Financial Services Joins The Hashgraph Association and Exponential Science Foundation Adding $1M to Hedera Africa Hackathon Pool Prize

    Events

     Read more
  5. Payhawk Transforms Spending Experience for Businesses With Four Enterprise-Ready AI Agents

    News

     Read more
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