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Sustainable Growth and Building Strategic Capability in Digital Transformation
At The Fintech Show, the conversation surrounding digital transformation highlighted that true success for modern […]
ING’s AI Roadmap: Platform, People, and Agentic AI
Marco Li Mandri sets out ING’s three-part AI plan for the next two to three […]
What is Your Favourite Hold Music? | Call & Contact Centre Expo 2024
Ahh hold music… It’s not most people’s favourite thing. But it’s something we all experience […]
EXCLUSIVE: "Changing Chatbots for The Better" - Gaurav Passi, Zingly.ai in 'The Paytech Magazine'
Chatbots have failed to disrupt customer service effectively but Zingly.ai’s Gaurav Passi says its technology […]
Sharing Fraud Data Across Industries Will Enhance Customer Protection | Lloyds | Smartnumbers Consortium 2024
It’s time to look at fraud from the bank’s perspective. At Smartnumbers Consortium 2024 we […]
Building a Safer Contact Centre Environment | CGI | Smartnumbers Consortium 2024
What can the Smartnumbers platform really do? That’s what Chris De Souza, Director of Business […]
How To Stop Contact Centre Fraud | Smartnumbers Consortium 2024
Did you know that 61% of fraud involves contact centres? It’s a growing issue and […]
London Will Host The CX Summit Focused On The BFSI Industry
The 2023 edition of CX NXT BFSI – the customer experience summit brings together CX […]
Darlington Borough Council Secures Contact Centre Payments With PCI Pal
Darlington Borough Council has selected PCI Pal®, the global SaaS provider of secure payment solutions for business […]
Research finds Businesses are Failing to keep up with Customer Expectations
New research from NewVoiceMedia reveals that many UK businesses lack the contact centre capabilities to meet customer […]
SmartDebit: Shortlisted for Small Contact Centre of the Year
SmartDebit are pleased to announce that the company has been shortlisted for the “Small Contact […]
Contact Centres Should Use New Technology to Shield Payment Card Data
Syntec’s latest annual consumer survey has been expanded to include the USA and Australia, revealing that […]
- Sustainable Growth and Building Strategic Capability in Digital Transformation Read more
- Sygnum Completes First Live AI-Agent Driven Digital Asset Transactions by a Regulated Swiss Bank Read more
- CMC Markets Launches Spectre Trading Account for Retail Clients Read more
- Ingenico and Arrive Partner to Power Seamless Payments for On‑Street Parking and Urban Transport Worldwide Read more
- Zurich Scales Agentic AI to Five Countries in 90 Days Cutting Manual Risk Processing Time by 80% Read more
