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Monday, April 13, 2026
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Fintech Insider Episode 361: News – Listen To Your Customers!

ABOUT THIS EPISODE

Our expert hosts, Leda Glyptis and Simon Taylor are joined by some great guests at SIBOS 2019 in the Excel, London, to talk about the most notable fintech, financial services and banking news from the past week. This week’s guests include:

  • Niall Cameron – Global Head of Corporate and Institutional Digital at HSBC
  • Ali Paterson – Editor in Chief at Fintech Finance
  • Chris Truce – Head of Fintech at Saxo Bank

We cover the following stories from the fintech and financial services space:

  • SWIFT discuss the adoption of gpi and impact on global payments (01:21)
  • RBS appoints Alison Rose as chief executive (12:07)
  • Monzo replaces entire Monzo Plus team and refunds customers after admitting premium service “didn’t go according to plan” (21:04)
  • Starling opens online banking option for business customers (29:55)
  • Alibaba acquires a third of Ant Financial (38:47)
  • American Express taps Open Banking for account-to-account payments (42:11)
  • Over a third of UK bank branches closed in past five years (49:27)
  1. Finastra: Why AI Is Accelerating Bank Modernisation Read more
  2. Finastra: How AI and Modernisation Are Converging Read more
  3. COVU Launches COVU OS, the AI-Native Operating Layer Rebuilding How Insurance Work Gets Done Read more
  4. Tribe Payments Joins Emerging Payments Association Asia as APAC Expansion Gathers Pace Read more
  5. Insurance Customers Are Losing Trust – and Pet Owners Are Among Those Feeling It Most Read more
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