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Monday, May 11, 2026
Lexis Nexis x FFNews

Fintech Insider Episode 361: News – Listen To Your Customers!

ABOUT THIS EPISODE

Our expert hosts, Leda Glyptis and Simon Taylor are joined by some great guests at SIBOS 2019 in the Excel, London, to talk about the most notable fintech, financial services and banking news from the past week. This week’s guests include:

  • Niall Cameron – Global Head of Corporate and Institutional Digital at HSBC
  • Ali Paterson – Editor in Chief at Fintech Finance
  • Chris Truce – Head of Fintech at Saxo Bank

We cover the following stories from the fintech and financial services space:

  • SWIFT discuss the adoption of gpi and impact on global payments (01:21)
  • RBS appoints Alison Rose as chief executive (12:07)
  • Monzo replaces entire Monzo Plus team and refunds customers after admitting premium service “didn’t go according to plan” (21:04)
  • Starling opens online banking option for business customers (29:55)
  • Alibaba acquires a third of Ant Financial (38:47)
  • American Express taps Open Banking for account-to-account payments (42:11)
  • Over a third of UK bank branches closed in past five years (49:27)
  1. Bitget Launches QR-Based Payments for Daily Needs, Targets 2.2 billion Users Globally Read more
  2. Belize Bank Expands e-commerce Acceptance in the Cloud with BPC, Marking a Decade of Payments Modernization Read more
  3. Alkami and Cornerstone Advisors Release the 2026 Digital Banking Performance Metrics Report for Retail and Business Banking Read more
  4. UK Fintech Payments Company Icon Solutions Honoured With King’s Award For Enterprise Read more
  5. Fintech Marketing Community 2026: The New FinTech Marketing Playbook – Trust, Authenticity, and Customer-Centric Growth Read more
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