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Tracie Pearce
Chief Customer Officer, Homes
About Tracie Pearce
A proactive, highly motivated senior executive with excellent strategic appreciation and vision; able to develop and implement sophisticated plans to deliver customer growth whilst meeting financial objectives.
A passionate customer advocate, with proven success in delivering complex organisational change within a regulatory environment. Focusing on the creation of frictionless journeys; genuine commercial value and cost mitigation, with careful attention to risk management.
Extensive and current experience of Retail Banking products with a specialism in the residential and specialist mortgage markets.
Motivated by future developments, able to successfully balance running today’s business whilst strategically re-engineering it to gain opportunity and embrace technological advancement.
Strong interpersonal skills, an effective communicator with a proven ability to work collaboratively; with repeated success in developing highly effective teams and future leaders.