Chief Customer Officer, Homes
About Tracie Pearce
A proactive, highly motivated senior executive with excellent strategic appreciation and vision; able to develop and implement sophisticated plans to deliver customer growth whilst meeting financial objectives. A passionate customer advocate, with proven success in delivering complex organisational change within a regulatory environment. Focusing on the creation of frictionless journeys; genuine commercial value and cost mitigation, with careful attention to risk management. Extensive and current experience of Retail Banking products with a specialism in the residential and specialist mortgage markets. Motivated by future developments, able to successfully balance running today’s business whilst strategically re-engineering it to gain opportunity and embrace technological advancement. Strong interpersonal skills, an effective communicator with a proven ability to work collaboratively; with repeated success in developing highly effective teams and future leaders.