FF News Logo
Tuesday, January 14, 2025
large-Pendo_2024_FinservWhitePaper-Leaderboard-728x90
Terry O’Neil, Head of Connected Commerce and Strategic Growth for Citi Retail Services | Fintech Finance News

About Terry O’Neil

https://www.citigroup.com/citi/
Success-Driven C-Level Payments Executive: Results oriented leader across consumer payments with an emphasis on product management, marketing and relationship management. “Intra-preneur” with a proven track record driving transformation in large-scale matrix organizations. Functional Expertise: General Management with successful track record building and managing multi-billion dollar businesses and delivering innovative solutions. Consumer strategy, general management, consumer marketing, payments, product innovation, high profile strategic partnerships and multi-billion dollar P&L management. Leadership Profile: Proven ability to influence all levels of the organization and drive cross-franchise initiatives in matrix environments. Builds, develops and manages large-scale and high-performing teams through various business cycles. Change agent with the ability to conceptualize and deliver award-winning products, customer platforms and groundbreaking partnerships. Successful track record leading and executing actionable plans to drive results. Notable Accomplishments: Led Citi's entrance into healthcare payments via the creation of a consumer centric mobile healthcare business recognized as a lead innovator by The Edison Awards, IBM Engines of Progress and American Banker. Created and launched Citi Dynamic Plastic a first of its kind smart payment device recognized by CES as "Best in Show". Led successful negotiation of strategic relationship with American Airlines including an unprecedented $1Bn mileage pre-purchase to further strengthen Citi’s partnership with the international carrier. Led the transformation of Citi’s consumer reward platform, introducing mobile redemptions, rebuilding the consumer value proposition, marketing initiatives and end-to-end servicing strategies to drive customer advocacy, adoption - increased sales and EBIT - received Colloquy Masters of Enterprise Loyalty award. Negotiated multi-year relationship with Live Nation to create Citi PrivatePass the industry’s leading experience and entertainment platform.

News