About Sapan Patel

Sapan Patel, A results-oriented executive with extensive leadership experience in transforming customer service landscapes and enhancing client service frameworks within the insurance sector. His expertise lies in orchestrating high-performing service divisions and aligning operations with corporate objectives to significantly boost customer satisfaction for agents, policyholders, and employees. Skilled in strategic portfolio management, Sapan Patel oversees large-scale programs that encompass continuous improvement, Agile practices, and digital asset management. He excels in cultivating strong relationships with key stakeholders, enhancing team performance, and leading cross-functional teams in high-stakes environments. Proficient in leveraging data analytics to improve decision-making and operational agility, he is committed to driving impactful change in the insurance sector. Sapan Patel will return to ERIE to become senior vice president, Experience, effective May 16. Prior to departing the company for another industry leadership role in 2019, Patel served as ERIE’s vice president of Customer Care Operations & Strategy. Patel’s previous roles outside of ERIE have included director of operations at Firstcomp Insurance Company, consultant at Xpress Capital, director of operations/consultant at CostFirst Corp. and vice president, insurance products at Cowbell Cyber. Patel earned a bachelor’s degree in actuary science and minor in mathematics from Bradley University and an MBA in operations from the University of Scranton. He also received his CPCU designation and Six Sigma Green Belt.