About Milton Santiago

Managing Director of Innovation | Digital Channels | Digital Banking | Strategy milton@fintechadvisors.co Proven global digital leader, strategist, innovator and visionary. Expert in creating digital human experiences. With experience in new product innovation (market research, concept, prototype, launch) leveraging expertise in UI / UX, Security and Authentication using agile product development methodologies. Extensive track record of launching profitable and innovative solutions. Able to thrive in fast-paced environments with high complexity. Experienced in leading, inspiring high performing teams and developing leaders. Strong collaborator and influencer. Covering innovation in Omni-channel SaaS platforms, retail branch, mobile, servicing, user experience, artificial intelligence, big data, transaction banking, global payments, product and ecommerce solutions including B2C to B2B and Enterprise. Accomplished industry speaker covering topics on security and fraud, mobile payments, emerging payments, big data, innovation, usability and innovation. Expert facilitator and creator of domestic and global client advisory boards. Specialties: - Creation of Product Management teams - Creation & Facilitation of Client Advisory Boards - Product Life Cycles Management - API Banking - Robotics Process Automation (RPA) - Big Data - Omni-channel Strategy & Development (Mobile, Social, Web, Phone, Branch) - Sales & Servicing Tools (CRM Chat, Knowledge Base, AI) - Deliver Revenue & Profit Growth - Usability & Interface design - Roadmap & Business Case Development - Product & Services Integration Strategy - Product Development & Testing - Brand, Digital Media & Automated Marketing Solutions (CMS) - Strategy & Risk Planning - Contract Negotiations & Compliance - Product & Promotional Launches - Business Process Improvement - Web Analytics & Optimization - Consultative & Solutions Sales - Risk & Fraud Management