About Karen Bailo

Karen Bailo was named commercial lines president in October 2020. In her role, she's responsible for profit and loss, product development and deployment, Agency and Direct channel marketing, business development, call center operations, and IT platform strategy for the over $5B Commercial Lines business. She began her career at Progressive in 1990 in customer service as a management trainee. Since then, Karen held several leadership positions, including personal lines general manager and commercial lines controller. Additionally, she led the Agency Distribution organization for nine years positioning Progressive as a preferred supplier in the channel. Most recently she's served as the company's commercial lines acquisition and small business insurance general manager. Karen Bailo holds a bachelor's degree from the University of South Carolina and an MBA from the Weatherhead School of Management at Case Western Reserve University.