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Hari Gopalkrishnan

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https://www.bankofamerica.com/

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Bank of America’s AI assistant Erica surpasses 3 billion interactions, serving nearly 50 million users.

A Decade of AI Innovation: BofA's Virtual Assistant Erica Surpasses 3 Billion Client Interactions

August 20 2025

Erica is deepening relationships with clients and driving greater efficiencies throughout Bank of America

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BofA's Erica Surpasses 2 Billion Interactions, Helping 42 Million Clients Since Launch

BofA's Erica Surpasses 2 Billion Interactions, Helping 42 Million Clients Since Launch

April 8 2024

More than 2 billion since 2018. That’s how many interactions Bank of America clients have […]

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