As the former Executive Vice President and Chief Operating Officer for Assurant, Inc., a Fortune 300 company, I oversaw all global business units and drove substantial growth in revenues and profitability. I transitioned to an operational COO role overseeing Information Technology, Data Analytics, CX, Operations and Enterprise Transformation, ensuring a coordinated approach to driving long-term, profitable growth. Architected Assurant’s enterprise operating model structure that underscored the company’s commitment to integration, enhanced agility and a stronger brand across the world. Supported the very successful global technology transformation agenda. Spearheaded the company’s “Digital First” initiative and new operational design that continues to produce substantial improvements in customer experience and significant efficiencies. A strong promotor of culture at Assurant, I worked collaboratively to instill our core values of common sense and common decency across the enterprise.
