About David Holton

I am a proven leader with experience of leading large-scale business change in the ultra-competitive financial sector. I am passionate about using digital technology to deliver a transformation in customer experience. I build high performing teams with a real focus on customer value. I believe that a consumer's 'last best experience' becomes the new benchmark for your brand, regardless of industry or product and we therefore must look outside for inspiration if we are to truly innovate. I believe that the best way to deliver outstanding customer outcomes is through creating an environment where my team can flourish and are empowered to do the right thing. I have achieved this with teams of different sizes across many disciplines. I am skilled at identifying customer needs quickly and building relationships that create strong, long lasting partnerships. I have operated across both direct to customer and direct to business environments. I have experience of introducing agile into large organisations and driving digital transformation that delivers tangible benefits to customers and colleagues. I am now seen as a leading voice in this field haven spoken on this subject at many events and across the media. Follow me @davidrholton