A high-energy CSO/CIO with a diverse background as a key member of the executive management team within a $30B, 1,700-person organization developing and leading a team that grew from 20 to over 250 members, driving innovation practices and culture development, directing customer experience and customer insights research, delivering key leadership training sessions, and building collaborative partnerships with a Board of Directors to develop and execute a strategic planning process, vision, and strategy. Adept at building partnerships and infrastructure capacities to promote growth and sustainability, deploying resources to attain organizational goals; establishing strategies and policies; managing risk; and serving in a high-profile external role representing the organization at outside key functions. Additional experience includes leadership roles with accountability for digital strategy, customer research, enterprise program and change management, and IT systems/software development.
