A passionate, commercially astute customer advocate with 20+ years Financial Services and publishing experience combined with proven commercial digital, insurance and marketing expertise. I can demonstrate continual process innovation and improvement, driving tangible value for both the customer and the business with a track record of consistently successful project delivery.
I am a creative thinker, an articulate communicator, relationship builder and people motivator who leads his teams to achieve corporate goals and personal success.
Specialties:
Digital and offline customer journey optimisation
Customer experience
Project delivery
Customer proposition development
Brand development
Agency management
Process improvement and solution design
Campaign management and analysisA