About Carole Layzell

Carole Layzell, a highly experienced Senior Leader having achieved a successful career at Director level within the financial services sector, delivering enhanced customer experience and retention through transformational cultural change and innovative digital solutions with commitment to total quality; proven experience of leading, coaching & mentoring diverse operational teams in a complex and regulated environment with international reach, designing and implementing innovative strategies, building key relationships, and influencing at Board level. • International Key Note Speaker (WeAreTechWomen, CX foundation - Maldives & Digital Mobility Exchange - Berlin) • British Quality Foundation award winner for the work on Proactive Customer Experience. Carole Layzell, based in London, GB, is currently a VP, Solution Principal at Medallia. Carole brings experience from previous roles at Barclays, settle and Salesforce. Carole Layzell holds a 2011 - 2011 Ashridge Business School.