About Brian Kieley
CUSTOMER SUPPORT, DELIVERY, AND OPERATIONS EXECUTIVE
I lead large distributed teams to deliver exceptional customer experience.
I promote an open, honest work environment and provide clear direction. This helps my staff and me do the best work of our careers.
Cost centers can become value centers, when you treat them right—value to customers, value to partners, value to the company, and value to each other.
Making it easier to do business—that’s the main goal. It’s that simple.
Guide and direct multiple, diverse business lines with varying business drivers and success measures.
Vision, Planning, Execution.
Spearhead strategic initiatives to drive operations, steer technological roadmaps, strengthen and expand the value chain, and lead business transformation. I understand revenue and cost drivers and know how to balance ‘efficient’ with ‘effective.’
Client and Consumer Experience.
Focus on customer success, high-value interactions, tailored solutions to meet business needs, and relationship development and management.
Employee Engagement, Development, Alignment.
Achieved consistently high employee engagement scores as a result of strong employee development: growth/advancement plans, succession planning, and empowerment. I’m known for hiring and keeping great talent.
Lead culturally aware, multi-function, global teams by ensuring a clear understanding of market realities and their diversities, to provide common or uniquely local solutions as appropriate.
Received outstanding evaluations on topics including global expansion, aligning customer service objectives to corporate imperatives, organization design.