About Brandon Carter
As President, Brandon oversees the USAA Life Insurance Company and multiple subsidiaries. He is leading the strategy to digitally transform the health, life and retirement companies and is focused on preserving USAA’s legendary service and commitment to its 13 million members, while enhancing financial strength and employee engagement. The USAA family of companies provides insurance, banking, retirement products and advice to current and former members of the U.S. military and their families.
Prior to his role as President, he served as General Manager of the Phoenix Campus with site management of the expanding facility and its more than 3,000 employees, external community relations, and provided support for USAA’s military affairs and government relations for the State of Arizona. His additional responsibilities were serving as Senior Sales and Service Officer, leading the transformational journey to a relationship sales culture, optimizing marketing campaigns and design capabilities that deliver world-class member experiences.
Brandon joined USAA in 1997. During a 24 year USAA career, he has excelled in multiple executive leadership positions focused on sales, marketing, service, operational efficiency and transformation. He graduated from Texas A&M University with a Bachelor of Business Administration in Management and is a Certified Financial Planner.
Brandon is Past Chairman of LL Global, the parent company of LIMRA and LOMA, and is currently a member of the American Council of Life Insurers Board of Directors. Additionally, he serves as an active Board Member for Tragedy Assistance Program for Survivors (TAPS), which is a non-profit organization providing comfort, care and resources to families grieving the death of a military loved one. Brandon and his wife, Sherri, are blessed with 3 incredible children and reside in San Antonio, Texas.