Tech Trends: "2018 will be the year we see Customer Centricity on Steroids", Moneyhub Enterprise
By FF Newsroom · 22 December 2017
Dave Tonge, Chief Technology Officer at Moneyhub Enterprise comments:
“2018 will be the year we see customer centricity on steroids. The acceleration of personalised insight to a level not possible prior to Open Banking will fly with those that embrace it. The combination of shared transactional level data and machine learning provides a new mode of operation when offering products and services to people. What we won't see in 2018 is the demise of traditional banking. Open Banking is at the start of a journey and it will take time to be leveraged to maximum effect.”